KYC and AML Policy

Strip away the regulatory language and verification answers three questions.

Is this a real person, and are they an adult? The platform is restricted to players aged 18 and over, and the licence requires the operator to enforce that rather than to assume it.

Is the money going to the person it belongs to? Without a check, anyone who obtained your password could add their own bank details and withdraw your balance. Verification is what makes that difficult, which is why it protects you specifically.

Is the platform being used to launder money? Gambling platforms are an obvious route for washing funds, and licensed operators are required to watch for it.

None of this is aimed at you personally. A verification request is not an accusation, a delay tactic or a sign that something is wrong with your account: it is a standard step every licensed operator applies to every player, usually once. Platforms that skip it entirely are not being generous, they are operating outside the rules their licence sets.

Three moments typically trigger a request.

Your first withdrawal. The most common one by far. Deposits and play are usually possible before verification; taking money out is where the check lands.

A change of payment method. Adding a new bank account, a different e-wallet or a crypto address raises the same question again: does this belong to the account holder.

Unusual account activity. Patterns that look out of character for the account can prompt a review, which is the AML side of the same system.

The operator does not publish amount thresholds for any of this, so nobody can tell you in advance whether a particular withdrawal will trigger a request, and any page claiming a specific figure is inventing it. The realistic assumption is that verification will happen before your first payout, and the practical response is to have your details consistent from registration onwards. The payout process is covered in the withdrawal guide.

The specifics vary, but the substance of the check is consistent across licensed operators. Four things are being established.

Identity. That you are a real individual matching the name on the account.

Age. That you are over 18.

Address. Where you are resident, which matters for the operator's own jurisdictional rules.

Ownership of the payment method. That the bank account, e-wallet or wallet address receiving the money is yours.

This page does not publish a document list, and that is deliberate rather than evasive. The package depends on your situation, your payment method and what the operator already holds, and it is communicated by support at the moment of the request. Sending a list of documents assembled from a third-party page usually means sending the wrong things and adding a round trip to the process. Wait for the request, then supply exactly what it asks for.

One general point that holds regardless of the package. Everything being checked is something you already have; nothing in this process requires you to obtain a new document.

If you remember one rule from this page, make it this one: the name on your gaming account must match the name on the payment method, on deposits and withdrawals alike.

The consequences are concrete. A deposit sent from an account in a spouse's, parent's or friend's name cannot be credited to you, and returning it is awkward. A withdrawal to an account in anyone else's name is refused outright, regardless of the relationship or the reason. Neither is negotiable: it is a licensing requirement rather than an operator preference, and no amount of explaining changes the outcome.

This is also the single most common cause of a payout that appears stuck. Often it is not fraud or even carelessness but a small mismatch, a name entered without a middle name at registration, a different spelling, a nickname typed in a hurry.

The fix costs nothing at the right moment and a lot at the wrong one: enter your full legal name exactly as it appears on your bank account when you register, and use only payment methods in your own name. Channels are compared on the me88 payment methods page.

Where KYC looks at who you are, AML looks at what the money does. Operators monitor patterns rather than individual transactions: deposits and withdrawals that do not fit how the account otherwise behaves, funds that arrive and leave with little play in between, or activity that resembles known laundering patterns.

Where something raises a question, the operator may ask about the source of funds. That is a standard step across regulated finance and gambling, and the reasonable response is a straightforward answer rather than alarm.

Crypto deposits sit under exactly the same rules, and it is worth being clear about this because the opposite is widely assumed. Bitcoin, Tether and Ethereum transactions are recorded on public blockchains and are more traceable than a bank transfer, not less. Using crypto does not make an account anonymous to the operator, does not exempt it from verification, and does not change the name matching rule.

No thresholds or amounts are published for any of this, which is normal: publishing them would tell anyone intending to launder money exactly how to stay underneath them.

Five things account for most delays, and all five are within your control.

• Unreadable files. Blurred photographs, glare across the page, or images compressed until the text is illegible. Photograph in daylight on a flat surface.
• Cropped edges. A document with a corner cut off is usually rejected outright. All four edges have to be visible inside the frame.
• Name spelled differently. The profile says one thing, the document says another, the bank account says a third. Any mismatch stops the check.
• An incomplete profile. Fields that were optional at registration become required at payout, and the request waits until they are filled.
• A second account. One person, one account. A duplicate profile discovered during verification typically results in both being suspended.

One more habit worth having: respond to the request in a single message with everything it asked for. Verification sent in instalments across several days is the most common reason a check that should take one exchange takes five. Support channels are on the contact support page.

Documents go to the operator through its own secure channel and are held under the operator's privacy policy. This site never receives, requests or stores verification documents, has no channel capable of accepting them, and has no access to your account.

That distinction matters when something asks you for documents. If a message, a chat window or a page that is not the operator's own asks you to upload identity documents in connection with this platform, it is not the operator, and sending them there hands your identity to a stranger.

Two rules hold in every case. Support never asks for your password. Support never asks for a one-time banking code. Neither is needed for verification, and any request for either is fraudulent regardless of how the sender presents themselves. What this site itself collects, which is nothing of this kind, is set out in the privacy policy.

The platform is for players aged 18 and over. Age is confirmed at registration through the terms checkbox and checked again during verification, which is one of the reasons verification exists at all.

Where an account turns out to belong to someone underage, it is closed and no payout is made from it. That is worth knowing plainly: an account opened with someone else's details, or by a minor using an adult's documents, does not become payable because it won.

In households with children the sensible measures are ordinary ones. Keep devices locked, do not store payment details in a shared browser, and sign out rather than leaving sessions open. Parental control software is a reasonable addition, and the wider tools are described under responsible gaming tools.

Account sharing falls under the same rule, including with an adult family member: whatever happens on an account belongs to the person whose name and documents are attached to it.

A rejection is usually a document problem rather than a verdict on you. Four steps, in order.

Ask for the specific reason. Not whether it was rejected, but which element failed: the image quality, the name, the address, the payment method. A vague question gets a vague answer.

Fix that one thing. Rephotograph the document, correct the profile spelling, or use a payment method in your own name, depending on what the answer was.

Resubmit in one message. Everything requested, together, rather than in pieces.

Escalate through a different channel if it stalls. If live chat is going in circles, email creates a written record that is easier to follow up, and keeps the whole exchange in one thread.

One honest limitation. Verification decisions are the operator's, and this site has no standing in them and no ability to intervene. What it can do is tell you what usually goes wrong, which is what this page is for. Other common questions are answered on the frequently asked questions page.